▲ What's improved
91% of resolved tickets met their SLA (2,107 measured).Jira intelligence, made useful
Turn Jira data into operational intelligence.
Your Jira environment contains valuable information about the health of your IT operation.
ITRadar turns that data into a simple management dashboard that shows what's working, what's deteriorating and where your IT team should focus.
See your data differentlyOPERATIONS OVERVIEW
Service health82%↑ 6.4%
SLA performance94%↑ 2.1%
Open incidents27↑ 12 today
INCIDENT TRENDLast 30 days
Stable Watch Action required
Priority signalService desk demand rising
Operational signals
Smart summary
90-day view · compared with the prior 90 days
2107Resolved
▼ −10%Throughput
2273Created
331Open now
+166Backlog Δ
194Aged > 30d
▼ What's deteriorated
Resolution throughput is down 10%; open tickets grew from 165 to 331, and intake exceeded resolution.! Biggest risk
194 open tickets are older than 30 days.◇ Anomaly
Average resolution time was 8.7 hours across 2,107 resolved tickets with timing data.→ Recommended actions
Review and prioritise the 194 oldest open tickets.See the right picture
Smart dashboard views for every decision.
Move from raw Jira records to focused views for service managers, operational teams and leadership. Each view surfaces the measures, trends and exceptions that matter to the person using it.
01Executive view
Service health, risk and performance at a glance.
02Operational view
Demand, backlog, SLA and workload signals for teams.
03Smart summary
Plain-English insights that highlight what needs attention.
AI-ready insight
✦
Bring your AI into the conversation.
Link ITRadar insights to your approved AI workflow, so teams can explore trends, ask follow-up questions and turn signals into next actions with the right business context.
Discuss AI connectivityWhat we analyse
The signals that
shape your operation.
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Service performance
Understand where demand is coming from.
✓
SLA performance
Identify where you're succeeding and where you're failing.
⌁
Team workload
Find bottlenecks and capacity problems.
⌁
Incident trends
Identify recurring and emerging problems.
✦
Management intelligence
Turn Jira data into decisions.
ITRadar
A clearer view starts here
See what your Jira data is really telling you.
Book a free 20-minute demonstration.
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